Return Policy

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Our Commitment

At CalmFuel, we stand behind the quality of our rest products. We want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a straightforward return and refund process.

Return Window

You have 30 days from the date of purchase to return any CalmFuel product for a full refund. This applies to all our products including the Herbal Rest Blend, Comfort Rest Pillow, and Rest Wellness Journal. The return period begins on the date you receive your order, not the date of purchase.

Eligibility for Returns

To be eligible for a return, your product must meet the following conditions:

  • The product must be in its original, unused condition
  • All original packaging and materials must be included
  • The product must not show signs of wear or damage from use
  • For the Herbal Rest Blend, the seal must be unbroken
  • For the Comfort Rest Pillow, it must not have been slept on
  • For the Rest Wellness Journal, pages must be blank and unused
  • All accessories and documentation must be included

Non-Returnable Items

The following items cannot be returned:

  • Products purchased more than 30 days ago
  • Items that show signs of use or wear
  • Products with damaged or missing original packaging
  • Items that have been modified or customized
  • Products purchased during clearance or final sale events

How to Initiate a Return

To start the return process, follow these steps:

  1. Contact us at ask@sproutclearux.world with your order number and reason for return
  2. Provide photos of the product and packaging if requested
  3. Receive a return authorization number and shipping instructions
  4. Ship the product back to us in its original packaging
  5. Include your return authorization number with the shipment

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a tracked shipping method to ensure your package arrives safely. Please keep your tracking number for your records.

Defective or Damaged Products

If you receive a defective or damaged product, we will cover the return shipping cost. Please contact us immediately with photos of the damage. We will provide you with a return authorization number and prepaid shipping label. Once we receive and inspect the item, we will issue a full refund or send a replacement at no cost.

Refund Processing

Once we receive your returned product, we will inspect it to ensure it meets our return conditions. If approved, we will process your refund within 14 business days. The refund will be credited to your original payment method. Please allow an additional 5-10 business days for the refund to appear in your account, depending on your financial institution.

Refund Amount

Your refund will include the full product price. However, the following may not be refunded:

  • Original shipping costs
  • Return shipping costs (unless due to our error)
  • Any applicable taxes or duties
  • Promotional discounts or gift cards used for purchase

Exchanges

If you would like to exchange a product for a different size, color, or item, please contact us at ask@sproutclearux.world. We will provide you with return instructions and arrange for the exchange. If the new product costs more, you will be charged the difference. If it costs less, we will refund the difference.

Partial Returns

If you ordered multiple items and wish to return only some of them, each item will be evaluated individually according to our return policy. You will receive a refund for each eligible item returned.

Return Address

Please ship your returns to:

CalmFuel Returns
Purilas 10
40100 Jyväskylä
Finland

Be sure to include your return authorization number and original order number with your shipment.

International Returns

For customers outside Finland, return shipping costs are the responsibility of the customer unless the return is due to a defective product or our error. International returns may take longer to process. Please contact us for specific instructions regarding your location.

Lost or Damaged Returns

CalmFuel is not responsible for returns that are lost or damaged in transit. We strongly recommend using a tracked shipping method with insurance. If your return package is lost or damaged, contact your shipping carrier immediately and provide us with the tracking information.

Warranty Information

All CalmFuel products come with a one-year warranty against manufacturing defects. This warranty covers:

  • Defects in materials or workmanship
  • Failure due to normal use
  • Manufacturing errors

The warranty does not cover damage from misuse, accidents, or normal wear and tear.

Special Circumstances

We understand that sometimes special circumstances arise. If you have a unique situation that doesn't fit our standard return policy, please contact us at ask@sproutclearux.world. We will do our best to work with you to find a satisfactory solution.

Refusal of Returns

We reserve the right to refuse returns that do not meet our return conditions. If we refuse a return, we will explain the reason and return the item to you at your expense.

Contact Us

If you have questions about our return policy or need to initiate a return, please contact us:

  • Email: ask@sproutclearux.world
  • Address: Purilas 10, 40100 Jyväskylä, Finland
  • Phone: +358 40 8474770

Policy Changes

CalmFuel reserves the right to modify this return policy at any time. Changes will be effective immediately upon posting to sproutclearux.ddd. Your continued use of our website and products following the posting of revised terms means that you accept and agree to the changes.

Consumer Rights

This return policy does not limit your statutory consumer rights under Finnish and EU consumer protection laws. You may have additional rights depending on your location and the nature of your purchase.